---
title: "PlantDoctor: purchases, subscription and account | PlantDoctor"
description: "Restore a PlantDoctor purchase, manage an Apple subscription or delete an app account: choose the right action and prepare useful support details."
url: https://plantdoctor.impulse-apps.de/en/support/subscription-account/
language: en
website: PlantDoctor
publisher: Impulse Apps
---

# PlantDoctor: purchases, subscription and account

A missing unlock, a subscription and an app account are related, but they are managed with different actions.

Impulse Apps editorial team Updated October 7, 2026

[Back to overview](https://plantdoctor.impulse-apps.de/en/support/)

Restoring checks a purchase. Cancelling manages the Apple subscription. Account deletion is a separate process.

## If Plus or Pro is not unlocked

Check subscription status in your Apple account first. Use Restore Purchases in PlantDoctor’s purchase screen or under Settings → Account. Use the Apple account that made the purchase. Do not buy again before checking the existing subscription.

## If you want to end the subscription

Open iPhone Settings → your name → Subscriptions → PlantDoctor. Check the period and cancellation option displayed there. For a trial you do not want to continue, consider the displayed date and Apple’s guidance on cancelling in time.

## If you want to delete the app account

The existing account action is under Settings → Account → “Delete account permanently”. You can also request deletion by email. Check an existing Apple subscription separately; deleting an app account does not replace managing billing with its provider.

## Give support relevant details

Explain whether the issue concerns unlocking, cancellation or deletion. Include app version and, for an unlocking question, the account email if needed. Do not send passwords or full payment details. Include only the receipt details needed to locate a purchase.

## Name the intended outcome before acting

Do you want existing access back, renewal to stop or the app account removed? These goals are not interchangeable. Restoring is not cancellation; account deletion does not automatically manage Apple billing. Read the app and Apple-account notices before choosing. An unclear Free status should first be described as an unlocking question. Another purchase from uncertainty can create an unnecessary decision without explaining the original situation. Keep the requested outcome explicit when contacting support so the reply addresses the right process.

## Use evidence without unnecessary personal data

A relevant purchase record may support an assignment question. Remove details not needed for the particular case and never send a password or full payment information. Record visible subscription status, app version and the step already tried. The website cannot independently verify an Apple charge. For refunds, Apple’s designated route is relevant; a general support email is not confirmed cancellation or a refund promise. Distinguish a request sent from an action actually completed by the responsible provider.

## Your quick check

- Is the request clearly described?
- Has Apple subscription status been checked?
- Has restoration been tried for a missing unlock?
- Have unnecessary personal details been removed from attachments?

## Choose the right action

To stop renewal, manage the subscription in your Apple account. If an active subscription still shows as Free, check purchase restoration and contact support if needed.

## Common questions about this topic

**Does restoring change my subscription period?**

The feature identifies an existing purchase. It is not cancellation or a new plan comparison.

**Where is the current price?**

In the App Store and purchase screen before buying. Prices and available offers may vary.

**Who handles Apple refunds?**

For purchases through Apple, use Apple’s designated support process.

## Sources & further help

General editorial guidance. Species-specific care and expert inspection remain important for unclear damage.

- [Apple: Restore in-app purchases](https://support.apple.com/en-us/108096)
- [Apple: Cancel a subscription](https://support.apple.com/en-us/118428)

## Continue with a related topic.

- [**Plans**](https://plantdoctor.impulse-apps.de/en/plans/)
- [Questions & answers](https://plantdoctor.impulse-apps.de/en/faq/) – PlantDoctor answers by topic: iPhone and languages, internet for scans, AI limitations, saved plants, care tasks and subscription plans.
- [Your plant overview](https://plantdoctor.impulse-apps.de/en/plant-care/manage-plants/) – Use saved plants, status and recent scans in PlantDoctor to prioritise plants that need checking and keep everyday care manageable.