---
title: "PlantDoctor: key questions before getting started | PlantDoctor"
description: "PlantDoctor answers by topic: iPhone and languages, internet for scans, AI limitations, saved plants, care tasks and subscription plans."
url: https://plantdoctor.impulse-apps.de/en/faq/
language: en
website: PlantDoctor
publisher: Impulse Apps
---

# PlantDoctor: key questions before getting started

Start here. A failed scan, a missing reminder or a purchase issue each has its own help page.

Impulse Apps editorial team Updated October 7, 2026

[Back to overview](https://plantdoctor.impulse-apps.de/en/support/)

PlantDoctor offers photo-based guidance. Analysis needs internet; tasks and saved plants help with follow-up care.

## Device and language

PlantDoctor is available for iPhone on the App Store. The app supports English and German and follows your iPhone’s language. Switching this website’s language does not change the app language. Check the App Store listing for current device and iOS requirements.

## Analysis and its limits

A scan uses three guided photos. Analysis needs an internet connection and can be wrong. Clear pictures and your knowledge of location and care help you compare suggestions. A photo does not replace inspecting hidden root damage.

## Plants, tasks and plans

Free offers limited scans and plants to get to know the app. Plus and Pro expand capacity and enable care tasks. Use the plans page for an overview and the purchase screen for current prices and available offers.

## Explore the topics

- [Scan help](https://plantdoctor.impulse-apps.de/en/support/scans/) – PlantDoctor scan help: check camera access, internet, photo quality and displayed allowances, then record a specific error for support.
- [Reminder help](https://plantdoctor.impulse-apps.de/en/support/reminders/) – Check PlantDoctor reminders: active care task, notification permission and iPhone settings, then narrow down a missing notification.
- [Subscription & account](https://plantdoctor.impulse-apps.de/en/support/subscription-account/) – Restore a PlantDoctor purchase, manage an Apple subscription or delete an app account: choose the right action and prepare useful support details.

## Common questions about this topic

**Can I start an assessment without internet?**

Analysis needs internet. Saved plants and tasks remain available in the app afterwards.

**Must I buy a subscription immediately?**

No. You can get to know the app with the Free allowance.

**Is each suggested cause certain?**

No. Compare suggestions with your observations and seek expert advice for severe or unclear damage.

**Where is help in the app?**

Under Settings → Help & FAQ. You can also contact support directly by email.

**Who manages my purchased subscription?**

Billing runs through your Apple account. Restoring and cancelling are different actions; the subscription help page explains both.

## Continue with a related topic.

- [**Plans**](https://plantdoctor.impulse-apps.de/en/plans/)
- [Clear plant photos](https://plantdoctor.impulse-apps.de/en/plant-diagnosis/clear-plant-photos/) – A practical PlantDoctor photo guide: capture the whole plant, leaves and stem, and the problem area in good light without losing useful context.
- [Care routine](https://plantdoctor.impulse-apps.de/en/plant-care/care-routine/) – Choose PlantDoctor care tasks deliberately, build manageable checks and connect reminders with the plant’s actual condition.